Retail Sales Associate & Spark Technician - Toronto Yorkdale

Leah Alexandra Jewelry is looking for a passionate and detail-oriented full-time Retail Associate & Spark Studio Technician to join our Toronto retail team! This unique role blends traditional retail responsibilities with hands-on experience in our growing Spark Studio and in-store services, where jewelry becomes a memorable experience.

This position will be based at our new Yorkdale Shopping Centre location, anticipated to open in September. Successful candidates must be available to work mall operating hours, including evenings, weekends, and holidays.

If you're enthusiastic about creating beautiful moments, love working with people, and enjoy a fast-paced retail environment, we’d love to hear from you!

Job Overview

As a Retail Associate & Spark Studio Technician, you’ll play a key role in delivering exceptional customer experiences - whether it’s assisting someone in finding their perfect piece or creating permanent jewelry with precision and care.

You’ll represent the Leah Alexandra brand on the retail floor, during Spark Studio appointments, and while supporting day-to-day store operations.

Spark Studio training will be provided. Jewelry-making experience is a bonus but not required - just a steady hand and a love for detail.

What is Spark Studio?

Our Spark Studio offers customers the opportunity to create permanent jewelry pieces, such as bracelets, using solid 10k gold, sterling silver, or gold-filled chain. The chain is custom-fitted and welded using a pulse-arc laser, creating a seamless and lasting piece.

What You’ll Be Doing

• Delivering warm, knowledgeable, and personalized customer service

• Hosting Spark Studio appointments and creating memorable client experiences

• Learning and sharing product knowledge of Leah Alexandra Jewelry collections

• Maintaining inventory accuracy and organization using Shopify

• Processing sales through Shopify POS and packaging items with care

• Supporting daily retail operations and collaborating with the Retail & Spark Managers

• Assisting with boutique merchandising and general store upkeep

• Acting as a brand ambassador and embodying the Leah Alexandra spirit

• Supporting special events and projects as needed

Qualifications

• 1+ year of experience in retail, customer service, or sales (required)

• Excellent attention to detail, especially for fine, hands-on tasks

• Strong multitasking and time management skills

• Ability to thrive in a fast-paced environment

• Strong communication and interpersonal skills

• Comfortable using Shopify POS and Microsoft Office (preferred)

• Jewelry-making experience or familiarity with small tools/pliers (an asset)

• Positive, proactive, and team-oriented mindset

• Reliable and flexible availability, including evenings, weekends, and holidays

Benefits

• Competitive hourly wage ($38,000–$45,000/year based on experience)

• Health Spending Account (HSA)

• Staff discount & wellness perks

• Paid time off and designated holidays

• Opportunity to grow within a dynamic, creative team

• Hands-on training in permanent jewelry

• Company events and team experiences

Job Details

• Full-time position

• Must be available for mall operating hours

• Evening, weekend, and holiday availability required

• Flexible scheduling is essential during the store opening period

To Apply

Please email your resume to careers@leahalexandra.com with the subject line:
“Retail Associate – Toronto”

We thank all applicants for their interest. Only those selected for an interview will be contacted.