Retail Sales Associate & Spark Technician

Leah Alexandra Jewelry is seeking a part-time or full-time Sales Associate & Spark Studio Technician to join our Vancouver team! Applicants must have background in retail or customer service.

Any experience displaying dexterity with pliers and jewelry-specific fine materials is preferred. Spark Studio technician training will be provided.

About Spark Studio
Customers choose from a selection of solid 14k gold or sterling silver chains in-store and we cut it to the perfect fit for their wrist. A delicate flash of a pulse-arc laser creates a permanent seal, welding chain to the wrist with a quick zap. Interacting with the client to create a personalized experience is all part of the appointment.

Job Description
The Spark Studio Technician is responsible for maintaining the brand’s presence and customer care standards in-store, during spark appointments and while assisting customers in-store.

The ideal candidate will have a strong background in retail and jewelry making to deliver the highest quality customer experiences at the Spark Studio.

QUALIFICATIONS

Sales, customer service & cash handling
Must have excellent attention to detail for quality and efficiency
Must be organized and able to work under pressure
Able to multitask while communicating clearly and efficiently
Time management skills
Excellent eyesight and dexterity
Customer service skills
A positive attitude!
Experience with Microsoft Office Suite (Preferred)
Experience with Shopify POS (Preferred)
Jewellery making experience working with fine wire and pliers (Preferred)
Minimum 1 year of experience in a fast-paced retail environment

RESPONSIBILITIES

Greeting customers when they enter the retail space
Providing an excellent customer care experience
Learning product knowledge of all Leah Alexandra Jewelry collections
Responsible for helping maintaining organized inventory
Keeping accurate track of stock using Shopify
Processing sales through Shopify POS system
Properly wrapping customer sales with LAJ packaging supplies
Communicating clearly with the team
Managing inventory and organization
Maintaining organizational systems for product and supplies
Providing customer service at Spark Studio
Acting as an inspiring brand ambassador for Leah Alexandra Jewelry
Ability to problem solve in the moment with creative solutions
Work closely with Spark Manager & Retail Manager to ensure all boutique needs are being met
Assisting other departments with miscellaneous tasks