Shipping & Delivery

Canada
(Free shipping for purchases of over $150, excluding taxes)

Standard Shipping - Canada Post | 3-5 Business Days | $12.00
Express Shipping - Canada Post | 1-2 Business Days | $25.00 

USA 
(Free shipping for purchases of over $150, excluding taxes)
Please note that international customs regulations may delay shipping lead times from Canada to the USA. 

Standard Shipping - Canada Post/USPS | 7-8 Business Days | $12.00
Express Shipping - Canada Post/USPS | 3-5 Business Days | $25.00 

International 
Please note that international customs regulations may delay shipping lead times.

Standard Shipping - DHL | 5-7 Business Days | Price Dependant on Location

Order Processing Times

Please note that shipment notifications are sent when a shipping label for your order is created. While we aim to ship all orders as quickly as possible, please allow 1-2 business days for processing before your shipment is collected by the carrier. 

For pickup orders, please wait until you receive a Ready for Pickup email before arriving, as your order will not be ready prior to that.

Please note that orders placed during sale events or holiday periods, including Black Friday, Boxing Day, and our Sample Sale may require an additional 3-5 business days for processing.

Order Cut-Off Times

Orders placed Monday through Friday before our shipping cut-off time of 9:00 am will be shipped the same business day. All orders placed after the cut-off time will be shipped the next business day. Orders placed on weekends will be shipped the following Monday.

Please note that orders placed during high-volume times, including sales and holidays, typically take an additional 3-5 business days to process.

Pricing

Our prices are quoted in Canadian dollars. There is a currency converter button on the top right hand corner of your screen that can convert our prices into your currency of choice as reference.

On the final payment page, the price will be displayed and charged in Canadian dollars. Your credit card company will convert that amount based on the day’s current exchange rate. Visit XE for up-to-date rates.

Taxes & Duties

Prices displayed on our website do not include taxes. Sales taxes will be added at checkout for orders being shipped within North America. Leah Alexandra Jewelry is not responsible for additional charges (including handling fees, duties, & taxes) incurred by US & International shipments.

Shipping Inquiries & Customer Care

Once a shipment has been confirmed as successfully delivered by the carrier, Leah Alexandra Jewelry is not responsible for packages that are lost, stolen, or missing after delivery.

If your package is marked as delivered but cannot be located, please contact us at info@leahalexandra.com and we’ll be happy to assist with next steps.

Please note that missing shipments must be reported within 30 days of the shipment date for claim tickets to be processed.

 

Questions? Please reach out to our Customer Care team at info@leahalexandra.com