All online orders ship from our Vancouver, BC studio. Please note that shipping times are in addition to our 1-2 business day processing period, and orders ship on weekdays only.

During sale periods, order volumes are higher and processing times may be slightly delayed.

Canada
(Free shipping on orders over $150 CAD, before taxes)

Standard Shipping (Including P.O Boxes): 4-8 business days | $12

Express Shipping: 1-3 business days | $25

United States
(Free shipping on orders over $150 USD, before taxes)

Standard Shipping – USPS: 4-8 business days | $12

Express Shipping – DHL: 1-3 business days | $25

International
We currently ship express via DHL to select international destinations with reliable and accurate delivery timelines.

Express Shipping – DHL: 5-7 business days | $55

Rest of World
For regions outside of our main international shipping zones, we offer standard shipping:

Standard Shipping – DHL: 8-14+ business days | Calculated at Checkout

Please Note:

• Delivery timelines may vary by destination, weather, and courier capacity.
• If your country isn’t appearing at checkout or shipping is unavailable, it may fall outside of our current delivery zones. We're always working to expand our reach and appreciate your understanding.
• International orders may experience delays due to customs processing, which are outside our control.

For pickup orders, please wait until you receive a second confirmation email before arriving, as your order will not be ready prior to that.

While we aim to ship all orders as quickly as possible, please allow 1-2 business days for processing.

Please note that orders placed during a sale including Black Friday & Boxing Day can typically take an additional 3-5 business days to process.

We’re based in Vancouver, Canada, and all orders are processed in Canadian Dollars (CAD).

If you're browsing from outside of Canada, prices will automatically display in your local currency (such as USD, AUD, or GBP) for your convenience. You can also manually select your preferred currency using the currency selector in the top-right corner of the website.

Please note:
At checkout, your order will be charged in CAD, and your payment provider will convert the amount based on the current exchange rate.
For up-to-date conversion rates, we recommend visiting xe.com or checking with your card issuer.

Prices on our website reflect product costs and do not include taxes or import fees. 

Within Canada: Applicable sales tax will be added at checkout.

U.S. orders: Due to ongoing changes in cross-border regulations and global trade conditions, shipments to the United States may be subject to import duties, customs fees, or state taxes upon arrival. These charges are determined by U.S. Customs and/or the carrier and are the responsibility of the recipient.

International orders: All duties and taxes are calculated and paid upfront at checkout, so there are no additional fees on delivery.

Please note: 

• We are not responsible for any additional charges upon delivery. We recommend checking with your local customs office for details.
• If a package is refused due to unpaid duties or taxes, return shipping costs will be deducted from the refund.
• Any fees paid at checkout are non-refundable once the order has shipped.