Article: Retail Assistant Manager - Vancouver

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Retail Assistant Manager - Vancouver

Oct 8, 2025

Leah Alexandra Jewelry is looking for a passionate and experienced Retail Assistant Manager to join our Vancouver team!

We’re seeking someone who thrives in a leadership role, loves delivering exceptional customer experiences, and is excited to grow with a dynamic, creative brand. This role supports the Retail Manager and plays a key part in ensuring our store runs smoothly while embodying the spirit and values of Leah Alexandra Jewelry.

About the Role

As a Retail Assistant Manager, you will:

Lead and inspire a small team of 2–4 sales associates.
Step into managerial responsibilities when the Retail Manager is unavailable.
Consistently drive sales, deliver outstanding customer service, and help foster long-term client relationships.
Represent our brand with professionalism, warmth, and a deep knowledge of our products.

You’ll also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.

This is a full-time, in-person position with weekend availability required. Flexibility between our retail locations may be necessary.

Key Responsibilities

Lead by example in providing top-tier customer service and driving store sales.
Delegate daily tasks efficiently based on store needs and team capacity.
Support and guide Spark Technicians, ensuring consistent performance and service quality.
Maintain open communication with the Retail Manager and management team through regular check-ins.
Manage the store inbox: respond to inquiries and escalate issues when necessary.
Approach customer concerns with empathy and professionalism to avoid escalations.
Collaborate with the Retail & Operations Manager to support inventory counts and control.

Qualifications

Minimum 1 year of retail management or leadership experience (managing small teams preferred).
Minimum 1 year of experience in a fast-paced retail environment.
Strong communication skills — both written and verbal.
Highly organized and capable of multitasking.
Friendly, enthusiastic, and customer-focused.
Passionate about jewelry, fashion, and social media (a strong asset).
Comfortable working with fine tools and performing basic jewelry assembly.
Experience with Shopify and/or permanent jewelry services is a plus.
Self-motivated, proactive, and eager to learn and grow with the company.