Not to fret, sometimes the parcel has been pre-scanned preemptively as delivered but is still en route. The parcel typically will arrive within 24 hours of the status reading as delivered.

A couple of things to do in the meantime: if you live in an apartment – check with the security desk, concierge, community mailbox or your neighbour in the event it has been left there while you were out.

If your package hasn't arrived after 24 hours, please contact us at info@leahalexandra.com. We will file an investigation claim with our shipping carrier to obtain details on your package. Please note this process could take up to ten days.

Please contact our Customer Care team with your order number at info@leahalexandra.com so we can get this resolved for you.

Every order comes with a Leah Alexandra fabric pouch and jewelry box. If you need additional packaging for gifts or would like a note written inside, please write all the details in the note section at checkout.

Receipts are not enclosed in the box – they are emailed to you separately, so if it is a gift, don't worry!

To book an appointment, please visit our Spark Studio page. While walk-ins are welcome, they are subject to availability. We recommend booking an appointment to ensure you can enjoy your Spark experience with plenty of time to select your favourite chain, have it custom fit, and avoid long wait times. If you’re interested in booking a Spark Studio party of over 4 people, please email us at sparkstudio@leahalexandra.com and we will do our best to accommodate your request.

If you cancel your appointment less than 24 hours before the scheduled time or fail to attend your appointment without notice, you will be subject to a cancellation fee of CAD 25.00 per person that will automatically be charged to your card on file. To avoid a penalty, please provide a cancellation notice at least 24 hours before your appointment. You can cancel or reschedule through your initial appointment confirmation email, by contacting us at sparkstudio@leahalexandra.com, or by texting or calling 604-771-5324 for Vancouver appointments or 647-995-5324 for Toronto appointments.

All our Spark items vary in price depending on the chain style and metal you choose. There isn't a service fee, all you will pay for is the chain and any additional add-ons, like charms and/or a clasp.

To view our prices, follow the link here.

Yes. The bracelet will still be custom-fit to your wrist just with a clasp attached if requested – that way you have the choice to remove it when you please.

We're not able to accommodate custom designs at the moment but we encourage you to join our mailing list at the footer of our website for updates on new products!

Custom Ring Sizes
If you aren't seeing your ring size listed, please reach out to our Customer Care team so we can assist you with this. Please note, we can only resize solid 14k gold rings!

Please contact our Customer Care team at info@leahalexandra.com and we will provide you with a code to purchase a single earring online. The price is half of the retail price, plus shipping.

We recommend going to your nearest jewelry store to get sized. If that’s not possible, click below!

download ring size sheet

We made you a template, click below!

download locket how to

Digital gift cards are manually fulfilled by our team and will be delivered to your inbox after being processed. Processing times take up to 1 business day.

Digital gift cards will be delivered by email, please enter the recipient's email or forward the email once you receive it.

Physical and Digital Gift Cards can be used online or at any Leah Alexandra boutique, including our Spark Studio.

There is no expiration date on your Gift Card.

Gift Cards are not replaceable if lost, stolen or damaged.