Not to fret, sometimes the parcel has been pre-scanned preemptively as delivered but is still en route. The parcel typically will arrive within 24 hours of the status reading as delivered.

A couple of things to do in the meantime: if you live in an apartment – check with the security desk, concierge, community mailbox or your neighbour in the event it has been left there while you were out.

If your package hasn't arrived after 24 hours, please contact us at info@leahalexandra.com. We will file an investigation claim with our shipping carrier to obtain details on your package. Please note this process could take up to ten days.

Please contact our Customer Care team with your order number at info@leahalexandra.com so we can get this resolved for you.

Every order comes with a Leah Alexandra fabric pouch and jewelry box. If you need additional packaging for gifts or would like a note written inside, please write all the details in the note section at checkout.

Receipts are not enclosed in the box – they are emailed to you separately, so if it is a gift, don't worry!

Our one-year warranty covers the repair or replacement of any jewelry piece that is determined by our team to have a manufacturing defect. Please note that this does not include damage from normal wear, plating wear, tarnishing or items from the Spark Studio collection

If you're experiencing any issues with your item(s) kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this. 

Due to the delicate nature of Herringbones, we are unable to replace the chain or repair kinks & tears that may occur with wear.

If your item has become damaged and needs to be repaired, kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this.

If approved you will receive an email with a Return Authorization Number and instructions for shipping your repair. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.

If the purchase falls outside of our one-year warranty there may be a fee for repairs. All repairs are subject to shipping charges.

During your appointment, we ensure your piece is fully welded together and there are no issues with the chain. Although, if pressure is applied to the chain or if it gets caught, the chain may stretch or break.

In the case that your chain comes off, kindly walk into one of our boutiques so we can re-weld it—no appointment is needed. We will inspect the chain before re-welding it and make sure there are no issues. Reattaching the chain is complimentary, however, if the integrity of the chain has been compromised or if it has overstretched then you may purchase a new chain at a discounted price.

If you don't live near a store, please email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with a repair via mail.

Please note that our Spark Studio warranty is not valid on items that are beyond our recommended sizing. Additionally, we cannot offer complimentary replacements if the bracelet, anklet, ring or necklace was broken or lost through the fault of the owner.

If you purchased an item from an outside retailer and need it repaired, you must bring it to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com and Leah Alexandra Jewelry boutiques.

To book an appointment, please visit our Spark Studio page. While walk-ins are welcome, they are subject to availability. We recommend booking an appointment to ensure you can enjoy your Spark experience with plenty of time to select your favourite chain, have it custom fit, and avoid long wait times. If you’re interested in booking a Spark Studio party of over 4 people, please email us at sparkstudio@leahalexandra.com and we will do our best to accommodate your request.

If you cancel your appointment less than 24 hours before the scheduled time or fail to attend your appointment without notice, you will be subject to a cancellation fee of CAD 25.00 per person that will automatically be charged to your card on file. To avoid a penalty, please provide a cancellation notice at least 24 hours before your appointment. You can cancel or reschedule through your initial appointment confirmation email, by contacting us at sparkstudio@leahalexandra.com, or by texting or calling 604-771-5324 for Vancouver appointments or 647-995-5324 for Toronto appointments.

All our Spark items vary in price depending on the chain style and metal you choose. There isn't a service fee, all you will pay for is the chain and any additional add-ons, like charms and/or a clasp.

To view our prices, follow the link here.

Yes. The bracelet will still be custom-fit to your wrist just with a clasp attached if requested – that way you have the choice to remove it when you please.

We're not able to accommodate custom designs at the moment but we encourage you to join our mailing list at the footer of our website for updates on new products!

Custom Ring Sizes If you aren't seeing your ring size listed, please reach out to our Customer Care team so we can assist you with this. Please note, we can only resize solid 14k gold rings!

Please contact our Customer Care team at info@leahalexandra.com and we will provide you with a code to purchase a single earring online. The price is half of the retail price, plus shipping.

We recommend going to your nearest jewelry store to get sized. If that’s not possible, click below!

download ring size sheet

We made you a template, click below!

download locket how to

Digital gift cards are manually fulfilled by our team and will be delivered to your inbox after being processed. Processing times take up to 1 business day.

Digital gift cards will be delivered by email, please enter the recipient's email or forward the email once you receive it.

Physical and Digital Gift Cards can be used online or at any Leah Alexandra boutique, including our Spark Studio.

There is no expiration date on your Gift Card.

Gift Cards are not replaceable if lost, stolen or damaged.

Yes. Please note all gift card purchases are final sale.