If you need to remove your Spark item for any reason, i.e. an MRI or medical procedure, you can take the bracelet off by using scissors. If you can, cut in an area you think is the most convenient place to re-weld (e.g. if your bracelet has a jump ring). When you're ready to have your piece welded back on, feel free to walk in at your earliest convenience!

Gemstones have varying degrees of hardness and need to be cared for properly.
Many coloured gemstones stones are susceptible to discolouration and fading when excessively exposed to natural elements such as sun, salt water, perspiration, and chemical irritants like chlorine, cosmetics, and lotions.

OPALS
Opals are sensitive to sudden temperature changes and water, therefore, we recommend removing your pieces while washing your hands or taking a shower. When you're not wearing your opal jewelry, we recommend storing your pieces in a sealed plastic bag to protect them from humidity.

PEARLS
To care for your pearls, gently wipe them with a soft, microfibre cloth after each use. If needed, use warm soapy water (pure soap only) to remove makeup, lotion or perspiration, ensuring they are completely dry. Avoid wearing pearls in water (salt or freshwater) as it can damage the silk thread.

EMERALDS
Emeralds are brittle, so they should be handled with extra care. To keep your emerald jewelry looking its best, be mindful of how you wear it. Any physically challenging activity could impact your jewelry.

Leah Alexandra Jewelry is made by hand in our Mount Pleasant Studio, as well as by our manufacturers in Jaipur and Italy. Our stones are responsibly sourced from all over the world and are then all sent to Jaipur where the stones are cut, faceted and set. Our manufacturer/supplier in Jaipur is a certified member of the RJC (Responsible Jewellery Council) and is also SMETA audited — the most recognized "gold standard” of certifications which ensures the most ethical practices are used.
These practices include environment, business, labour, safety and transparency. The majority of silver used in our jewelry is recycled. We remain dedicated to creating quality jewelry while embracing sustainability — both to set an example for others and to create a long-lasting positive impact on the lives of those affected and their greater community.

14kt gold filled is a solid layer of gold that is bonded together through heat and pressure to other metal alloys. It is tarnish-resistant and does not rub off or turn colours. Gold filled is legally required to contain 5% or 1/20th gold by weight. This metal composition has similar characteristics to solid gold such as strength and durability.
Gold plating is a fine, 2-micron layer of solid gold applied on top of another metal. Our pieces are predominately gold-plated over sterling silver unless noted otherwise. Gold plating lasts according to how it is cared for.

If your item(s) become damaged within 1-year of purchase, we'll fully replace it. Kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this.

Due to the delicate nature of Herringbones, we are unable to replace the chain or repair kinks & tears that may occur with wear.

If your item has become damaged and needs to be repaired, kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this.

If approved, you will receive an email with a Return Authorization Number and instructions for shipping your repair. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.

All repairs are subject to shipping charges.

During your appointment, we ensure your piece is fully welded together and there are no issues with the chain. Although, if pressure is applied to the chain or if it gets caught, the chain may stretch or break.

In the case that your chain comes off, kindly walk into one of our boutiques so we can re-weld it—no appointment is needed. We will inspect the chain before re-welding it and make sure there are no issues. Reattaching the chain is complimentary, however, if the integrity of the chain has been compromised or if it has overstretched then you may purchase a new chain at a discounted price.

If you don't live near a store, please email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with a repair via mail.

Please note that our Spark Studio warranty is not valid on items that are beyond our recommended sizing. Additionally, we cannot offer complimentary replacements if the bracelet, anklet, ring or necklace was broken or lost through the fault of the owner.

If you purchased an item from an outside retailer and need it repaired, you must bring it to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com and Leah Alexandra Jewelry boutiques.