• To extend the life of your pieces, remove them before doing any activity that may cause physical damage.
• Don't wear your products while using harsh chemicals, lotions, beauty products, and perfumes.
• Remove them while swimming as chlorine can cause your jewelry to deteriorate.
• When not being worn, store your jewelry in a safe, dry place to protect it from the elements of daily exposure. We recommend storing your pieces in our jewelry wallets, which are lined with an anti-tarnish microsuede fabric.
• Before storing your jewelry away, always be sure to wipe it down to prevent it from tarnishing.

14K GOLD
While 14k gold is made to last a lifetime, it does require gentle care. 14k gold should be removed before exercising and sleeping and kept in our jewelry wallets to protect it.

GOLD VERMEIL & GOLD FILLED
Vermeil & gold filled will naturally tarnish over time, especially when exposed to environmental factors like air pollution, moisture, and items that contain sulfur, however it is easy to restore the shine with proper care and maintenance. Clean your pieces regularly by wiping them with a soft, dry cloth or using a polishing cloth. Store them in a safe, dry place—such as our jewelry wallets.

GOLD PLATED
It’s not out of the ordinary for gold plating to wear over time. Our rings and pendants (unless otherwise stated) are made in sterling silver and plated with 14k gold and eventually, the gold will wear from friction and rubbing it against objects you touch throughout the day.
It is important to ensure that gold plated jewelry is being properly cared for i.e. removing before bed, washing hands, showering, cleaning, applying lotions, as well as being stored in a safe, dry place to discourage the process of tarnishing.

STERLING SILVER
Proactive maintenance is the best way to prolong the lifespan of sterling silver.
Clean your sterling silver pieces by wiping with a soft, dry cloth. To remove tarnish, buff gently with a silver polishing cloth.

Our Spark jewelry is a collection of custom sized chains that are welded closed for a seamless look. They are mean to be worn long term without daily removal like traditional jewelry, however this means they require more considered care as well.

Avoid submerging your item in chlorinated water as the active ingredient in chlorine is corrosive to the alloys in your gold jewellery. Additionally, we don't recommend applying perfume or lotions over your items as strong chemicals can cause gold to damage. If you need to clean your Spark piece, wash it with soap and water when you're in the shower and then pat it dry. If you ever notice it starts to darken, you can polish it with a polishing cloth.
If you know you'll be swimming in a chlorine pool, kindly cut your bracelet off in an area you think is the most convenient place to re-weld (e.g. if your bracelet has a jump ring). When you're ready to have your piece welded back on, feel free to walk into one of our boutiques at your earliest convenience!

If you need to remove your Spark item for any reason, i.e. an MRI or medical procedure, you can take the bracelet off by using scissors. If you can, cut in an area you think is the most convenient place to re-weld (e.g. if your bracelet has a jump ring). When you're ready to have your piece welded back on, feel free to walk in at your earliest convenience!

Gemstones have varying degrees of hardness and need to be cared for properly.

Many coloured gemstones stones are susceptible to discolouration and fading when excessively exposed to natural elements such as sun, salt water, perspiration, and chemical irritants like chlorine, cosmetics, and lotions.

OPALS
Opals are sensitive to sudden temperature changes and water, therefore, we recommend removing your pieces while washing your hands or taking a shower. When you're not wearing your opal jewelry, we recommend storing your pieces in a sealed plastic bag to protect them from humidity.

PEARLS
To care for your pearls, gently wipe them with a soft, microfibre cloth after each use. If needed, use warm soapy water (pure soap only) to remove makeup, lotion or perspiration, ensuring they are completely dry. Avoid wearing pearls in water (salt or freshwater) as it can damage the silk thread.

EMERALDS
Emeralds are brittle, so they should be handled with extra care. To keep your emerald jewelry looking its best, be mindful of how you wear it. Any physically challenging activity could impact your jewelry.

Leah Alexandra Jewelry is made by hand in our Mount Pleasant Studio, as well as by our manufacturers in Jaipur and Italy. Our stones are responsibly sourced from all over the world and are then all sent to Jaipur where the stones are cut, faceted and set. Our manufacturer/supplier in Jaipur is a certified member of the RJC (Responsible Jewellery Council) and is also SMETA audited — the most recognized "gold standard” of certifications which ensures the most ethical practices are used.
These practices include environment, business, labour, safety and transparency. The majority of silver used in our jewelry is recycled. We remain dedicated to creating quality jewelry while embracing sustainability — both to set an example for others and to create a long-lasting positive impact on the lives of those affected and their greater community.

14kt gold filled is a solid layer of gold that is bonded together through heat and pressure to other metal alloys. It is tarnish-resistant and does not rub off or turn colours. Gold filled is legally required to contain 5% or 1/20th gold by weight. This metal composition has similar characteristics to solid gold such as strength and durability.
Gold plating is a fine, 2-micron layer of solid gold applied on top of another metal. Our pieces are predominately gold-plated over sterling silver unless noted otherwise. Gold plating lasts according to how it is cared for.

If your item(s) become damaged within 1-year of purchase, we'll fully replace it. Kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this.

Due to the delicate nature of Herringbones, we are unable to replace the chain or repair kinks & tears that may occur with wear.

If your item has become damaged and needs to be repaired, kindly email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with this.

If approved, you will receive an email with a Return Authorization Number and instructions for shipping your repair. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.

All repairs are subject to shipping charges.

During your appointment, we ensure your piece is fully welded together and there are no issues with the chain. Although, if pressure is applied to the chain or if it gets caught, the chain may stretch or break.

In the case that your chain comes off, kindly walk into one of our boutiques so we can re-weld it—no appointment is needed. We will inspect the chain before re-welding it and make sure there are no issues. Reattaching the chain is complimentary, however, if the integrity of the chain has been compromised or if it has overstretched then you may purchase a new chain at a discounted price.

If you don't live near a store, please email our Customer Care team at info@leahalexandra.com with a photo of the damage, and proof of purchase so we can assist you with a repair via mail.

Please note that our Spark Studio warranty is not valid on items that are beyond our recommended sizing. Additionally, we cannot offer complimentary replacements if the bracelet, anklet, ring or necklace was broken or lost through the fault of the owner.

If you purchased an item from an outside retailer and need it repaired, you must bring it to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com and Leah Alexandra Jewelry boutiques.