For all online returns and exchanges, regular-priced items must be in their original condition — unworn, unused, and unaltered with its original packaging. A valid order number and the email address used at checkout are required to initiate a return or exchange.

• Within 14 days of purchase: Receive a full refund to your original payment method or a merchandise credit.
• Within 30 days of purchase: Eligible for an exchange or merchandise credit.
• After 30 days: Returns and exchanges are no longer accepted.

Before sending your pieces back to us, please ensure your item meets our Return Guidelines.

Steps to Start Your Return:

1. Contact us at info@leahalexandra.com with your order number, full name, and reason for return.
2. Once approved, you’ll receive a Return Authorization Number (RA#).
3. Package your item securely in a small bubble mailer, box or original packaging and include a note with your Name & Order Number/RA#.
4. Ship your return to:

Leah Alexandra Studio
2288 Manitoba Street
Vancouver, BC
V5Y 4B5
Canada

We do not provide prepaid return labels. Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.

We’re happy to offer straight exchanges in-store, subject to item availability.

For online purchases, we are unable to process direct exchanges by mail. Instead, you’ll need to return the original item and place a new order for the item you'd like.

If you’d like to proceed with an exchange or return, please contact us at info@leahalexandra.com or 604-771-0645.

All discounted purchases, including site-wide promotions and Sample Sale items are considered Final Sale and are not eligible for return or exchange.

Regular-priced items may be returned or exchanged in-store, as long as they are in their original condition — unworn, unused, unaltered, and with original packaging. A valid order number or email used for original purchase is required as proof of purchase.

• Within 14 days of purchase: Eligible for a full refund to your original payment method or a merchandise credit.
• Within 30 days of purchase: Eligible for an exchange or merchandise credit.
• After 30 days: Returns and exchanges are no longer accepted.

Please note: We do not accept returns or exchanges for items purchased through other retailers or partnered wholesale stores.

All items purchased during a Sample Sale are Final Sale and are not eligible for returns or exchanges. Size exchanges for the same style can be approved on a case-by-case basis.

Items in our Sample Sale are one-of-a-kind and are sold as is. We do not offer price matching.

If your item becomes damaged, please note that Sample Sale items are not covered by our warranty for repairs or replacements. For repairs, please contact a local jeweler.

Leah Alexandra Jewelry reserves the right to refuse any returns that do not comply with our policies.

Because many of our pieces are made in-house and crafted specifically for each order, the following items are considered final sale and are not eligible for refund:

• Made-to-order items, including all pieces from the Spark Collection
• Custom jewelry, such as engraved or personalized pieces
• Promotional or sale items marked as Final Sale
• Gift cards
• Items purchased through third-party retailers or wholesale partners

That said, we understand that every situation is unique. If you have questions or would like to inquire about a possible exception or exchange, please reach out to us at info@leahalexandra.com before sending your item back. We're happy to review on a case-by-case basis.