Returns & Exchanges
We want you to love your Leah Alexandra pieces. Please review the guidelines below for returns and exchanges on online and in-store purchases.
Holiday Return Policy
We’ve extended our return policy so you can gift with confidence this holiday season!
Orders placed between November 1, 2025, and December 19, 2025 are eligible for return or exchange until January 18, 2026, with the original order confirmation. All items must be unworn, undamaged, and returned in their original packaging. Returns are subject to inspection upon receipt.
During this period:
Holiday Purchases (November 1–December 19, 2025)
Regular-priced items, may be returned for a refund, exchange, or store credit up to January 18, 2026, regardless of purchase date.
Standard Policy Purchases (December 20, 2025–January 18, 2026)
Purchases made during this time follow our standard return policy (14 days for returns and 30 days for exchanges, from the date of purchase).
Sale Items:
Sale items, including purchases made during our Black Friday Sale, are exchange only.
- Exchanges for the same item in a different size will honour the original discount
- Exchanges for different products will not receive the discount
Boxing Day Policy
All Boxing Day purchases are final sale and non-refundable.
This applies to both in-store and online orders made on December 26th & December 27th.
Final Sale Items
The following items are final sale and cannot be returned or exchanged at any time:
- Gift Cards
- Engraved Pieces
- Made-to-Order (including items from our Spark Collection)
- Custom Pieces
For all online returns and exchanges, regular-priced items must be in their original condition — unworn, unused, and unaltered with its original packaging. A valid order number and the email address used at checkout are required to initiate a return or exchange.
- Within 14 days from the delivery date: Receive a full refund to your original payment method or a merchandise credit.
- Within 30 days of purchase: Eligible for an exchange or merchandise credit.
- After 30 days: Returns and exchanges are no longer accepted.
Before sending your pieces back to us, please ensure your item meets our Return Guidelines.
CANADA & U.S. ORDERS
For customers in Canada and the U.S., returns and exchanges can be processed through our online Return & Exchange Portal. A flat $10 return shipping fee applies when using our prepaid label.
- For refunds, the $10 fee will be deducted from your refund total.
- For exchanges, we’ll cover the cost of the return label as a courtesy. A $10 return shipping fee may appear in the portal, but it will be removed/refunded once your items are received and your new exchange order is created.
INTERNATIONAL ORDERS (OUTSIDE CANADA & U.S.)
At this time, our online returns portal is only available for Canadian and U.S. orders. If you are an international customer, please contact our customer care team at info@leahalexandra.com so we can provide the next steps to process your return.
We are unable to offer exchanges for international orders so they must be processed as a return and repurchase.
International customers are responsible for return shipping costs. We strongly recommend using a trackable and insured shipping method, as Leah Alexandra is not responsible for items lost or damaged in transit.
Once your return is received, it will be inspected. If approved, your order will be refunded or credited in line with our Return Policy, less any shipping fees and applicable duties or taxes.
We’re happy to offer straight exchanges in-store & online, subject to item availability.
Please note that we are unable to accommodate international exchanges; these must be processed as a return and repurchase.
To proceed, please use our Returns/Exchanges Portal here or contact us at info@leahalexandra.com or 604-771-0645.
All discounted purchases, including sitewide promotions and Sample Sale items, are Final Sale and not eligible for return.
If you require a different size or item, please reach out to us, as exchanges may be considered on a case-by-case basis. Other discounts are not eligible to be stacked with any sitewide or other promotional offers.
Regular-priced items may be returned or exchanged in-store, as long as they are in their original condition — unworn, unused, unaltered, and with original packaging. A valid order number or email used for original purchase is required as proof of purchase.
- Within 14 days of purchase: Eligible for a full refund to your original payment method or a merchandise credit.
- Within 30 days of purchase: Eligible for an exchange or merchandise credit.
- After 30 days: Returns and exchanges are no longer accepted.
Please note: We do not accept returns or exchanges for items purchased through other retailers or partnered wholesale stores.
All items purchased during a Sample Sale are Final Sale and are not eligible for returns or exchanges. Size exchanges for the same style can be approved on a case-by-case basis.
Items in our Sample Sale are one-of-a-kind and are sold as is. We do not offer price matching.
If your item becomes damaged, please note that Sample Sale items are not covered by our warranty for repairs or replacements. For repairs, please contact a local jeweler.
Leah Alexandra Jewelry reserves the right to refuse any returns that do not comply with our policies.
Because many of our pieces are made in-house and crafted specifically for each order, the following items are considered final sale and are not eligible for refund:
- Made-to-order items, including all pieces from the Spark Collection and Permanent Jewelry
- Custom jewelry, such as engraved or personalized pieces
- Promotional or sale items marked as Final Sale
- Gift cards
- Items purchased through third-party retailers or wholesale partners
That said, we understand that every situation is unique. If you have questions, please reach out to us at info@leahalexandra.com before sending your item. We're happy to review each case individually.