Online Purchases Returns & Exchanges Policy

For all returns and exchanges, item(s) must be returned in their original condition – items must not be worn, used, or altered in any manner. 

A valid order number and the email address used to place the order must be presented to initiate the return or exchange.

Regular Priced Items

Regular priced items purchased online can be returned or exchanged by mail and in-store. 

Returns

Within 14 days of the shipping date, you can initiate a return for a full refund onto your original method of payment, or a merchandise credit on an E-Gift Card.

Within 30 days of the shipping date, you can initiate a return for a merchandise credit on an E-Gift Card.

After 30 days, we no longer accept returns.

Exchanges

Exchanges for online purchases can be completed in-store or by mailing back your original order and then placing a new order.

To proceed with an exchange by mail, please initiate an Exchange through our Returns Portal or contact us at info@leahalexandra.com or 604-771-0645. 

Sale & Discounted Items

All items purchased at a discounted price, including site-wide sales and Sample Sales, are Final Sale items and are not eligible for returns or exchanges.

In-Store Purchases Return & Exchange Policy

For all returns and exchanges, item(s) must be returned in their original condition – items must not be worn, used, or altered in any manner. 

Regular Priced Items

Within 14 days of purchase, you can return your item(s) and receive a full refund to your original payment method or a merchandise credit.

Within 30 days of purchase, you can exchange your item(s) or receive a merchandise credit. 

After 30 days, we no longer accept returns.

Sale & Discounted Items

All items purchased at a discounted price, including site-wide sales and Sample Sales, are Final Sale items and are not eligible for returns or exchanges.

Sample Sale Return & Exchange Policy

All items purchased during a Sample Sale are Final Sale and are not eligible for returns or exchanges. Size exchanges for the same style can be approved on a case-by-case basis.

Items in our Sample Sale are one-of-a-kind and are sold as is. We do not offer price matching.

If your item becomes damaged, please note that Sample Sale items are not covered by our warranty for repairs or replacements. For repairs, please contact a local jeweler.

Leah Alexandra Jewelry reserves the right to refuse any returns that do not comply with our policies.