E-Commerce Manager - Vancouver Head Office

Full-Time | In-Office | Mount Pleasant HQ

We’re looking for a strategic, detail-driven E-Commerce Manager to lead and elevate our online business.

This is a hands-on leadership role for someone who thrives in a fast-paced, growing brand and loves balancing analytics with creativity. You’ll oversee the daily operations of our Shopify store, optimize the customer journey, manage digital tools, and drive measurable growth across all online channels.

If you’re excited about scaling systems, improving performance, and building exceptional digital experiences — we’d love to meet you.

What You’ll Be Responsible For

E-Commerce Operations

• Oversee daily Shopify store operations and ensure seamless order fulfillment

• Optimize shipping workflows, returns, and customer service systems

• Manage tools such as ShipStation, Gorgias, Loop Returns, and other Shopify apps

• Ensure accuracy across product listings, tags, collections, and navigation

• Maintain packaging inventory and oversee online fulfillment supplies

Analytics & Performance Growth

• Track and report on weekly and monthly performance metrics

• Monitor conversion rates, AOV, ROAS, customer acquisition, and retention

• Analyze Shopify, Klaviyo, and Meta Ads data to identify opportunities

• Provide strategic recommendations based on data insights

• Implement A/B testing and optimize the conversion funnel

Website Merchandising & UX

• Prepare the site for product launches and seasonal campaigns

• Optimize homepage merchandising and navigation

• Maintain SEO best practices

• Test site functionality across devices (mobile-first mindset)

• Troubleshoot bugs and coordinate with developers when needed

Marketing & Retention

• Support campaign launches and email marketing initiatives

• Oversee Shopify apps including reviews, back-in-stock, wishlist, and pre-orders

• Monitor abandoned cart recovery and customer engagement flows

• Contribute ideas for promotions, product pushes, and retention strategies

What We’re Looking For

• 3+ years of experience in e-commerce management

• Advanced Shopify knowledge (apps, reporting, backend systems)

• Experience with Klaviyo and Meta Ads

• Strong analytical skills with the ability to turn insights into action

• Highly organized, proactive, and solution-oriented

• Comfortable working in-office and collaborating cross-functionally

• Design familiarity (Canva, Adobe, or Figma) is an asset

You’ll Thrive Here If You

• Love both numbers and aesthetics

• Enjoy building and improving systems

• Take ownership and think like a business operator

• Stay current on Shopify updates and digital trends

• Are comfortable wearing multiple hats in a growing brand

Blackout Periods

Due to peak sales seasons, time off cannot be accommodated during:

• Early–Mid February (Valentine’s Day)

• Early–Mid May (Mother’s Day)

• November 7 – January 7 (Black Friday through New Year’s)

Why LAJ?

We’re in an exciting growth phase - upgrading systems, refining our digital presence, and scaling our online performance. This role offers the opportunity to make a meaningful impact and shape the future of our e-commerce strategy.

If you’re ready to take ownership of a growing online business and help us level up, we’d love to hear from you.

To Apply:
Please send your resume and a brief cover letter to careers@leahalexandra.com outlining your e-commerce experience and why you’re excited about this role.