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Repairs

REPAIR POLICY

For repair inquiries, please email our Customer Care team. 
Please include your name, description of the repair required, photo of the damage, and proof of purchase. 

We cannot offer complimentary repairs or replacements if your item has been broken, damaged, or lost by the fault of the owner. If we can repair your piece, we will issue you an RA number and shipping instructions. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.

Due to the delicate nature of Herringbones, we are unable to repair kinks or tears that may occur with regular wear.

All repairs are subject to shipping charges.

 

SPARK POLICY

All Spark Bracelets, Anklets and Necklaces come with a one-month limited warranty. If your chain is lost within the first month of purchase due to a chain defect, we offer a free one-time replacement. 

During your appointment, we ensure your piece is fully welded together and there are no issues with the chain. Although, if pressure is applied to the chain or if it gets caught, the chain may stretch or break.

In the case that your chain comes off, kindly reach out to our Spark team at sparkstudio@leahalexandra.com. We will inspect the chain before re-welding it and make sure there are no issues. Reattaching the chain is complimentary, however, if the integrity of the chain has been compromised or if it has overstretched then you may purchase a new chain at a discounted price.

We cannot offer complimentary replacements if the bracelet, anklet or necklace was broken or lost through the fault of the owner. 

Please note that our Spark Studio warranty is not valid on items that are beyond our recommended sizing.

LAJ Purchased from Other Retailers

If you purchased an item from an outside retailer and need it repaired, you must bring it to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com.