Retail Store Manager - Toronto Yorkdale

Jun 2, 2026

Leah Alexandra Jewelry is looking for a passionate, experienced, and highly organized Retail Store Manager to lead our Toronto team at our Yorkdale Shopping Centre location.

This position will be based at our new Yorkdale Shopping Centre location, anticipated to open in September. Successful candidates must be available to work mall operating hours, including evenings, weekends, and holidays.

We’re seeking a strong leader who thrives in a fast-paced retail environment, is passionate about fashion, jewelry, and elevated customer experience, and has a proven ability to drive operational excellence while developing high-performing teams. This role is ideal for someone who is both people- and process-oriented—balancing sales leadership, team development, inventory management, visual merchandising, and day-to-day retail operations.

As Store Manager, you will play a key role in ensuring the success of the Yorkdale location while embodying the creativity, professionalism, and values of Leah Alexandra Jewelry.

About the Role

As a Retail Store Manager, you will:

Lead, coach, and inspire a team of 6 to 8 Sales Associates and Spark Technicians
Oversee all daily store operations, ensuring efficiency, organization, and an elevated customer experience
Create and manage staff schedules to ensure proper coverage, productivity, and alignment with business needs and payroll budgets
Drive sales performance while motivating the team to achieve individual and store goals
Monitor KPIs, conversion, sales trends, and team productivity, implementing strategies for growth and improvement
Lead by example in customer service, professionalism, leadership, and team culture
Build strong client relationships and foster long-term loyalty through exceptional service experiences
Oversee inventory accuracy, stock organization, cycle counts, transfers, replenishment, and loss prevention processes
Ensure visual merchandising and store presentation consistently reflect the Leah Alexandra brand aesthetic
Recruit, hire, onboard, and train new employees while supporting ongoing development and performance management
Conduct regular coaching conversations, team check-ins, and performance reviews to maintain strong morale and accountability
Manage store communication, reporting, and follow-ups with head office and leadership teams
Support operational problem-solving with a calm, solutions-oriented approach in a fast-paced environment
Stay current with jewelry, fashion, styling, and social media trends to keep the store experience fresh and inspiring
Support and guide Spark Technicians to ensure consistent service quality and technical standards

You will also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.

Key Responsibilities

Lead the team to consistently deliver exceptional customer service and strong sales performance
Manage daily operations including opening/closing procedures, cash handling, task delegation, and execution of store priorities
Create weekly staff schedules and manage time-off requests while maintaining operational efficiency
Monitor payroll hours and staffing budgets to balance productivity and customer experience
Oversee all inventory processes including cycle counts, receiving, transfers, replenishment, accuracy, and loss prevention
Collaborate closely with Retail Operations and leadership teams to support company initiatives
Maintain high standards for visual merchandising, cleanliness, and overall store presentation
Train, coach, and support employees through ongoing feedback and development conversations
Support hiring and onboarding to ensure strong team culture and performance
Manage store communications, inbox inquiries, and operational follow-ups efficiently and professionally
Handle customer concerns proactively and professionally to maintain strong client relationships
Maintain strong organization, prioritization, and multitasking skills in a high-volume retail environment
Support store launches, events, and broader company initiatives as needed

Qualifications

Minimum 3 years of experience in a fast-paced retail environment
Minimum 2 years of retail management experience leading teams
Fashion, jewelry, or accessories retail experience required
Strong leadership, organizational, operational, and problem-solving skills
Experience with scheduling, payroll management, reporting, and team development
Proven ability to drive sales performance and motivate teams
Strong experience in inventory management and maintaining accuracy standards
Excellent communication skills (written and verbal)
Ability to multitask and prioritize in a fast-paced environment
Passion for customer experience, jewelry, fashion, and team development
Strong understanding of merchandising and premium retail presentation standards
Comfortable working with fine tools and basic jewelry assembly
Shopify and/or permanent jewelry experience is an asset
Self-motivated, adaptable, and solutions-oriented
Flexible availability, including evenings, weekends, and holidays (mall hours required)