Retail Store Manager - Vancouver Oakridge

May 21, 2026

Leah Alexandra Jewelry is looking for a passionate, experienced, and highly organized Retail Store Manager to lead our Vancouver team at our Oakridge Mall location.

We’re seeking a strong leader who thrives in a fast-paced retail environment, is passionate about fashion, jewelry, and customer experience, and has a proven ability to drive operational excellence while developing high-performing teams. This role is ideal for someone who is both people and process-oriented — balancing sales leadership, team development, inventory management, merchandising, and day-to-day retail operations.

As Store Manager, you will play a key role in maintaining the overall success of the store while embodying the creativity, professionalism, and values of Leah Alexandra Jewelry.

About the Role

As a Retail Store Manager, you will:

Lead, coach, and inspire a team of 6 to 8 Sales Associates and Spark Technicians across multiple retail locations when needed.
Oversee all daily store operations, ensuring efficiency, organization, and an elevated customer experience.
Create and manage staff schedules to ensure proper coverage, productivity, and alignment with business needs and payroll budgets.
Drive sales performance while motivating the team to achieve individual and store goals.
Monitor KPIs, conversion, sales trends, and team productivity while implementing strategies for growth and operational improvement.
Lead by example in customer service, professionalism, leadership, and team culture.
Build strong client relationships and foster long-term customer loyalty through exceptional service experiences.
Take ownership of inventory accuracy, stock organization, inventory counts, transfers, replenishment, and loss prevention processes.
Ensure visual merchandising and store presentation standards consistently reflect the Leah Alexandra brand aesthetic.
Recruit, hire, onboard, and train new employees while supporting ongoing staff development and performance management.
Conduct regular team check-ins, coaching conversations, and continued training to maintain strong morale and accountability.
Manage store communication, operational reporting, and follow-ups with head office and leadership teams.
Support operational problem-solving and maintain a calm, solutions-oriented approach in a fast-paced environment.
Stay current with jewelry, fashion, styling, and social media trends to keep the store experience fresh, relevant, and inspiring.
Support and guide Spark Technicians to ensure consistent service quality and technical standards.

You will also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.

This is a full-time, in-person position based at Oakridge Mall in Vancouver, BC.
Availability to work mall hours, including evenings, weekends, and holidays, is required.
Flexibility between retail locations may occasionally be necessary.

Key Responsibilities

Lead and inspire the team to consistently deliver exceptional customer service and sales performance.
Manage daily store operations including opening/closing procedures, cash handling, task delegation, and operational execution.
Create weekly staff schedules and manage time-off requests while ensuring strong business coverage and operational efficiency.
Monitor payroll hours and staffing budgets while balancing productivity and customer service needs.
Oversee inventory management processes including cycle counts, shipment receiving, transfers, replenishment, inventory accuracy, and loss prevention.
Collaborate closely with Retail Operations and leadership teams to support company initiatives and operational goals.
Ensure operational standards, visual merchandising, cleanliness, and store presentation are consistently maintained.
Train, coach, and support employees through regular feedback, development conversations, and performance management.
Support hiring and onboarding processes to maintain strong team performance and store culture.
Manage store communications, inbox inquiries, and operational follow-ups professionally and efficiently.
Handle customer concerns proactively, empathetically, and professionally to maintain positive client relationships.
Maintain strong organization, multitasking, and prioritization skills in a high-volume retail environment.
Support store launches, events, and company growth initiatives as needed.

Qualifications

Minimum 3 years of experience in a fast-paced retail environment.
Minimum 2 years of retail management experience leading teams.
Fashion, jewelry, or accessories retail experience is required.
Strong leadership, organizational, operational, and problem-solving skills.
Experience with staff scheduling, payroll management, reporting, and team development.
Experience with inventory management and maintaining high inventory accuracy.
Proven ability to drive sales performance and motivate retail teams.
Excellent communication skills — both written and verbal.
Ability to multitask and prioritize effectively in a fast-paced retail setting.
Passionate about customer experience, jewelry, fashion, styling, and team development.
Strong understanding of merchandising and luxury retail presentation standards.
Comfortable working with fine tools and performing basic jewelry assembly.
Experience with Shopify and/or permanent jewelry services is considered an asset.
Self-motivated, proactive, adaptable, and solutions-oriented.
Reliable, flexible, and available to work weekends, holidays, and mall hours.