*Update as of March 17th, 2020 - Due to the COVID-19 situation our studio will be closed to the public. Our team will be working primarily from home, and with this temporary change our team will be processing orders from our Vancouver office on Mondays and Thursdays only. Please factor in this additional time frame when placing your order for shipping.
If you need to reach out to us regarding your order contact: firstname.lastname@example.org | Emails will be answered regularly between Monday to Friday - 9am to 5pm
You will receive a confirmation of your purchase within 24 hours. Orders typically take 1 to 2 business days to make, please factor in this time in addition to shipping estimates. Orders are processed during regular business hours (Mon-Fri, 9-5).
Orders placed after 12pm PST will begin processing the following business day.
Our prices are quoted in Canadian dollars. There is a currency converter button on the top right hand corner of your screen that can convert our prices into your currency of choice as reference.
At the final payment page, the price will be displayed and charged in Canadian dollars. Your credit card company will convert that amount based on the day’s current exchange rate. Visit http://www.xe.com/ for up-to-date rates.
Taxes will be added according to your shipping address. No sales taxes will be added to American or International orders. We are not responsible for any taxes or duties that are charged on international shipments that may apply when the product enters your country.
METHODS OF PAYMENT
We accept Visa, MasterCard, and American Express debit/credit cards. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. For security reasons, we do not keep permanent records of your credit card information on file.
Zone 1 - (AB, BC, SK)
FREE 2-3 Days – Canada Post Tracked Xpresspost
$20.00 Next Day – FedEx
Studio Pick Up for Vancouver Customers Only (Please note: this option is currently suspended until further notice)
Zone 2 - (MB, ON, QC, NL, YT, NT, NU, PE, NS, NB,YT)
FREE 4-7 Days – Canada Post Tracked Xpresspost
$25.00 Next-Day – FedEx
$8.00 2-5 Days – USPS First Class Mail
$12.00 1-3 Days – USPS Priority Mail
$20 1-2 Days – DHL Express
*$15.00 7-10 Days – USPS E-Packet
*$30.00 2-4 Days – DHL Express
* Additional duties and taxes may apply for which we are not responsible for.
Countries we ship to internationally:
Australia, Austria, Bahrain, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom
If your country is not listed above, please feel free to contact email@example.com and we will try our best to organize an alternate shipping method for you!
All shipping timeframes are quoted in business days. Please account for delays due to customs if you’re located internationally or in the US.
We are unable to re-route packages after items have been shipped, so please ensure all shipping details are accurate. All packages with incorrect shipping details will be returned to our studio and reshipped upon arrival, prolonging your shipping window. (We want you to get your package as quickly as possible!)
All parcels come with tracking.
Each and every order comes with a Leah Alexandra fabric pouch and a Leah Alexandra linen-cotton jewelry box. If you need additional packaging for gifts or would like a note written inside, please email us with your order number and we’ll happily do so : )
Receipts are not enclosed in the box – they are emailed to you separately, so if it is a gift, not to worry!
If you would like to return your purchase, email us within seven days of receiving your item and we will email you with a return authorization code and further instructions. The item must be sent back unworn. When we receive the item, your credit card will be refunded and you will be notified via email. Items shipped from the USA / internationally must be marked as a return/NCV for customs declaration as per our instructions. Items returned without a proper return authorization code or with the incorrect declaration will be refused.
Leah Alexandra reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.
All “Sale” or discounted items are final sale, including promo codes.
All Estate Collection items are final sale.
If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com.
The original shipping charge is non-refundable. Additionally, we do not provide return labels; the cost to ship the items for a refund is to be covered by the purchaser wishing for a refund.
Items purchased from leahalexandra.com:
For all repair inquiries, please email firstname.lastname@example.org. Please include your name, description of the repair required, photo of the damage, and proof of purchase (order #). If the item was not purchased directly through Leah Alexandra we require proof of purchase from the original transaction.
If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
We do our best to keep stock listing up to date. If however, stock availability has changed, we will inform you by email with an approximate time frame on a restocking date.