ORDERING INFO

You will receive a confirmation of your purchase within 24 hours. Orders typically take 3 business days* to process, please factor in this time in addition to shipping estimates. Orders are processed during Monday to Friday - 9:00am to 5:00pm. Our studio is closed on weekends & holidays.

*Please note that orders placed during a sale typically take an additional 3-5 business days to process.

Orders placed after 9:00am PST will begin processing the following business day.

Our studio is open from Monday-Friday from 9:00am-5:00pm PST. 

PRICING

Our prices are quoted in Canadian dollars. There is a currency converter button on the top right hand corner of your screen that can convert our prices into your currency of choice as reference.

At the final payment page, the price will be displayed and charged in Canadian dollars. Your credit card company will convert that amount based on the day’s current exchange rate. Visit http://www.xe.com/ for up-to-date rates.

TAXES

Taxes will be added according to your shipping address. No sales taxes will be added to American or International orders. We are not responsible for any taxes or duties that are charged on international shipments that may apply when the product enters your country.

METHODS OF PAYMENT

We accept Visa, MasterCard, American Express credit cards and Visa debit cards. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. For security reasons, we do not keep permanent records of your credit card information on file.

SHIPPING RATES

Canada:

Zone 1 - (AB, BC, SK)

$10.00 2-3 Business Days – Canada Post Tracked Xpresspost

$20.00 1 Business Day - FedEx 

Curbside Pick Up for Vancouver Customers Only

(Monday through Friday - 9am to 5pm)

Zone 2 - (MB, ON, QC, NL, YT, NT, NU, PE, NS, NB,YT)

$12.00 4-7 Business Days – Canada Post Tracked Xpresspost

$25.00 1-2 Business Days – FedEx 

USA:

$10.00 2-5 Business Days – USPS First Class Mail

$20.00 1-2 Business Days – DHL Express 

International:

*$25.00-40.00 2-4 business days or 4-7 business days – DHL Express

* Additional duties and taxes may apply for which we are not responsible for. Time frames for shipping are estimates during this time.

Countries we ship to internationally:

Australia, Austria, Bahrain, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom

If your country is not listed above, please feel free to contact info@leahalexandra.com and we will try our best to organize an alternate shipping method for you!

All shipping time frames are quoted in business days. Please account for delays due to customs if you’re located internationally or in the US.

We are unable to re-route packages after items have been shipped, so please ensure all shipping details are accurate. All packages with incorrect shipping details will be returned to our studio and reshipped upon arrival, prolonging your shipping window. (We want you to get your package as quickly as possible!)

All parcels come with tracking.

PACKAGING

Each and every order comes with a Leah Alexandra fabric pouch and a Leah Alexandra jewelry box. If you need additional packaging for gifts or would like a note written inside, please email us with your order number and we’ll happily do so.

Receipts are not enclosed in the box – they are emailed to you separately, so if it is a gift, not to worry!

RETURN/EXCHANGE POLICY

If you would like to return or exchange your purchase, email us within 7 days of receiving your item and we will email you with a return authorization code and further instructions. The item must be sent back unworn to us within 14 days from the date that the RA# was issued. When we receive the item, your credit card will be refunded and you will be notified via email. Items shipped from the USA / internationally must be marked as a return/NCV for customs declaration as per our instructions. Items returned without a proper return authorization code or with the incorrect declaration will be refused.

Leah Alexandra reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.

All “SALE” or discounted items are final sale, including use of promotional/discount codes.

All Estate Collection items are final sale.

All custom items are final sale.

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from leahalexandra.com.

The original shipping charge is non-refundable. Additionally, we do not provide return labels; the cost to ship the items for a refund is to be covered by the purchaser wishing for a refund.

REPAIR POLICY

Items purchased from leahalexandra.com:

For all repair inquiries, please email info@leahalexandra.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase (order #). If the item was not purchased directly through Leah Alexandra we require proof of purchase from the original transaction.

If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges.

SPARK POLICY

All of our Spark Bracelets come with a 1 Year Limited Repair Warranty. Within your 1 Month Limited Replacement Warranty, any repairs or re-sparks that are required exclusively due to fault of the chain (manufacturer defects) are complimentary. If within the first month of your Warranty your bracelet is lost due to a chain defect, we offer a one-time replacement at no cost. If your bracelet goes missing outside of the first month of your warranty, we offer a replacement bracelet with a 30% discount. 

However, we are unable to offer complimentary repairs or replacement in the case that the bracelet was broken or lost through the fault of the owner. If your need for repair or replacement falls outside of your 1 Year Limited Repair Warranty or is caused through fault of the owner, we offer repairs for a small fee or you can purchase a replacement bracelet at a discounted price.

Add a clasp: $10

Repair/Re-spark: $10

Replacement: 30% off the purchase of a new Spark Bracelet

Due to the custom nature of our Spark Bracelets and Necklaces, these items are final sale.

STOCK AVAILABILITY

We do our best to keep stock listing up to date. If however, stock availability has changed, we will inform you by email with an approximate time frame on a restocking date.